Customer care
Caring for someone is hard enough without fighting the app meant to help. If something here is confusing, broken, or simply not working for you, tell us and a person will read it.
Get in touch
Not open for support enquiries yet
What you can expect
We answer within one working day
Monday to Friday, 9am to 5pm. Anything sent at the weekend is answered on Monday.
A person, not a script
You will not be asked to reset your password by someone who has not read what you wrote.
We will say if we cannot help
If what you need is something the app does not do, we will tell you straight away rather than keep you waiting.
Questions we are asked most
How many people can join a care circle?
As many as are helping. One subscription covers the whole circle — family, friends, neighbours and paid carers — at no extra cost, and there is no limit on how many circles you look after.Does everyone helping need to pay?
No. Whoever sets the circle up pays; everyone they invite joins free.What happens to our notes if we stop subscribing?
Ask us before you cancel and we will send you everything the circle holds — journal entries, medication, the history log — as a file you can keep or take to a GP.Can I use it for more than one person?
Yes. Add a second care circle from the name at the top of the screen. The subscription covers all of them.Is this medical advice?
No, and it is not meant to be. It records what you and the rest of the circle do. For anything clinical, use the NHS links — or call 999 in an emergency.Something is wrong, or missing. Will you listen?
Yes. Most of what this app does came from carers telling us what the last thing they tried got wrong. Write to us and say what happened.